This Refund and Returns Policy is part of our full Terms and Conditions and is designed to clarify your rights regarding returns and refunds.

Thank you for shopping with Wellmart Fresh. We aim to provide high-quality, fresh products and a smooth customer experience. Please read our Refund and Returns Policy carefully.

Perishable Items (Mushrooms, Fresh Produce)

We do not accept returns for perishable items, unless:

  • The item was delivered damaged or spoiled.

Proof Required:

If there’s an issue, please contact us within 24 hours of delivery and provide:

  • A photo or video of the issue
  • A brief description of the problem
Refund Eligibility

Refunds are reviewed case-by-case and depend on:

  • Product type
  • Evidence provided
  • Time of complaint
  • Customer history
❌ No Refunds Will Be Approved If:
  • You don’t provide evidence (photo/video)
  • The product is used entirely or significantly consumed, and then a refund is requested
  • The issue is reported after 24 hours
  • You claim:
    • “Taste isn’t good” (unless it’s spoiled)
    • “I changed my mind”
    • “My family didn’t like it”
  • The product shows minor natural differences (size, shape, color)
  • Mushrooms are spoiled due to improper storage after delivery

🔹 Note: If a product is opened only to check quality and a valid issue (spoilage or contamination) is found, we may still accept a refund request, depending on the situation and evidence.

Sealed & Packaged Items (Masalas, Oils, etc.)

Refunds may be refused if:

  • The product is tampered with or replaced
  • The seal is broken without a valid reason
How Refunds Are Issued

If approved, refunds will be processed:

  • To your original payment method, if applicable
  • Or via bKash, Nagad, or another agreed method
⚠️ Misuse of Refund System

We reserve the right to:

  • Deny service to customers who repeatedly misuse our system
  • Blacklist customers who:
    • File false claims
    • Refuse to accept delivery
    • Attempt to manipulate the process
Need Help?

If you have questions or concerns, feel free to message us:

Email: support@wellmartfresh.com

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